We provide enterprise IT services and solutions across the breadth of CACI customers, including the Department of Defense (DoD), Intelligence Community, civilian agencies, and Department of Homeland Security (DHS). We proudly serve clients such as:
Our success stories include:
[Click on the plus sign (+) for details.]
U.S. Coast Guard Data Network Plus (CGDN+) Support, Telecommunications and Information Systems Command (TISCOM)
Through the CGDN+ contract, CACI provided data network services to more than 40,000 Coast Guard users. Our scope of work included designing, implementing, managing, and operating every aspect of the network on a 24x7x365 basis.
By implementing a combination of industry-leading IT best practices, we reduced support staff by10 percent over the life of the contract while continually exceeding the 99.95 percent network availability Service Level Agreement (SLA) – despite the fact that infrastructure size doubled. We have also saved more than $600,000 in service desk costs while maintaining 100 percent SLA compliance. Additionally, CACI's outstanding performance on this contract enabled CGN+ to achieve ISO 20000 Certification.
U.S. Department of the Interior (DOI) National Business Center (NBC)
CACI serves as the prime contractor for the NBC's Financial Management Line of Business (FMLoB) Oracle Professional Services Support contract, first awarded by the DOI in 2005. In addition to providing full lifecycle systems integration and sustainment support, CACI completed the first successful upgrade from release 11.5.10 to 12.1.2 of NBC's Oracle Federal Financials (NBC OFF) multi-tenant solution, which is utilized by 19 federal agencies that are cross-serviced by the NBC.
The NBC's "best in class" FMLoB is now capable of competing at the highest level among both public and private SSP financial management providers. CACI's work has also ensured year-over-year conformance to CFO Act and OMB guidance for Federal Financial Management Systems implementation
Since 1982, CACI has led mission-critical infrastructure and application transformation and maintenance for the Department of State (DoS). During this time, we deployed modernized systems and infrastructure to every DoS post, embassy, and consulate around the world. CACI's other DoS milestones include: designing and implementing the first ISO 20000 service desks to deliver service visibility and transparency through key performance indicators and stringent service-level agreements; performing agile Service-Oriented Architecture (SOA) transformation to reduce Operations & Maintenance (O&M) costs while improving information sharing speed with partner nations; and enhancing employee engagement and communication through enterprise Web 2.0 collaboration and social networking tools.
Today, CACI is leading the way for DoS with Enterprise Oracle business systems, robust case management applications, and agile development for mission applications. Our cyber experts protect the Department from external threats, while our ITIL practitioners engage stakeholders to support end user requirements.
OSD CIO Enterprise Customer Service (and Bridge) contracts supporting the Office of the Secretary of Defense (OSD) and the OSD components
CACI provided comprehensive enterprise IT service support to the OSD CIO and to the OSD components from 2006 through 2012 via our OSD CIO ECS and Bridge contracts.
CACI, as the prime, led a team of over 220 dedicated employees providing service desk, desk side, email services, solution engineering, information assurance, project management, asset management, and other activities across a customer base of over 10,000 users.
CACI blended ITILv3, ISO 20000, and PMI frameworks—supported by Lean Six Sigma tools such as the value stream analysis—for process creation, service delivery management, quality management, and continuous process improvement.
CACI developed a catalog of 100+ Standard Operating Procedures and tools to execute and measure network infrastructure, service delivery, and personnel performance in all ITIL service areas: strategy management, service portfolio management, financial management, demand management, and business relationship management.
We divided projects into long-term infrastructure and short-term ongoing operational projects. Engineering and operations staff collaborated in an end-to-end approach during the project to seamlessly transition from engineering to operation.
Integrating ITIL and PMI best practices provided consistent, timely, and cost effective delivery, and enabled us to meet or exceed 97% of 65 separate SLAs and implement 80+ projects per year.
CACI has been supporting the office of the DoD Chief Information Officer since 2008. We have performed activities including development of the IRM Strategic Plan, Information Enterprise Architecture, Cloud Computing Strategy and Joint Information Enterprise Integrated Master Schedule planning.
We are supporting the work of the Business Process and Systems Review DCIO by providing data analytics and developing business intelligence capabilities. We have supported governance activities including management of the IT network connection and Global Information Grid (GIG) waiver process.
We support the review and analysis of IT investments and investment management processes, including the detailed analysis of IT systems across the system lifecycle from capability analysis to system operations and support and Joint Capabilities Integration and Development System (JCIDS), Defense Acquisition System, Defense Business System Investment Management Process, investment review boards, and investments in IT services. We also provide support for OMB requirements and deliverables such as the PortfolioStat IDC and IT Dashboard CIO Ratings processes.