Solutions Streamline Operations and Speed Transactions

One stop shopping revolutionizes support systems
CACI offers one stop, cradle-to-grave shopping for large systems logistics support, including complex EBT services that clients might lack the infrastructure to support, or that may be linked together with multiple vendors. We take care of transitioning systems from design and development through operations and maintenance so you can concentrate on your business.

Because CACI has deployed some of the largest point of sales (POS) support systems in the nation, we can deploy, install and maintain entire POS systems supporting tens of thousands of outlets. We also train client personnel and retailers throughout the user community and back it up with responsive help desk support and around the clock maintenance.

We add value by taking a systemized approach to the entire operation. By proactively managing the entire daily operations to support the system, we can scout opportunities for refinements and process improvements. Our careful attention to quality assurance and performance maximizes your benefits while saving you dollars.

Demonstrated expertise
CACI has revolutionized infrastructure systems for some of the largest EBT players in the industry.

For a nationally known provider of financial services we transformed the state of Ohio's coupon-based food stamp program into one of the nation's first automated systems. We installed and maintained thousands of point of sale devices to process millions of smart cards in more than 10,000 checkout lanes in 7000 retail locations. We installed support systems in 100 human services offices and medical clinics throughout the state as well. Our deployment strategy for this logistically demanding task was so comprehensive that we rolled it out one full year ahead of schedule.

We also have performed successful, concurrent rollouts in multiple states. We installed an online EBT infrastructure for a national financial processing company to support their financial clients, banking customers, commercial retailers and supermarkets across six states, from Washington to Colorado.

All told, CACI has equipped, trained and supported more than 10,000 retailers with 20,000 EBT equipped lanes for retailers in six states.

CACI's Capabilities Include

Program management and systems support planning
At CACI we don't believe in one size fits all solutions. We evaluate your specific needs, then craft a comprehensive, cost effective approach to fit your unique program. We devise rollout strategies, processes and schedules. We address site surveys and site preparation, equipment installations, conversion support, training, system maintenance and field support, while managing an inventory of thousands of items of equipment.

If you require deliverables, such as project plans and documentation, we create them and deliver according to your specifications. We work with you up front while your system is being designed and developed to anticipate and address problems for a smooth rollout.

Program implementation
Getting off on the right foot as systems are implemented generates excitement and confidence for both your customers and your internal product team. CACI's staff are experts in coordinating implementation details and ensuring all players are working together to meet implementation milestones.

We bring in the right people to address implementation with your customers; perform advance surveys and prepare sites; stage, assemble and distribute equipment; install systems and networks, accomplish function checks and provide training for effective operations from day one.

Program operations and maintenance support
CACI technical support includes preparing risk analyses, equipment troubleshooting procedures, training materials and guides for client service and field service personnel. We install single lane LAN systems and PC-based controllers, train staff in equipment operation and conduct retail chain store seminars for corporate officers and merchants.

Our asset management solutions include warehousing and equipment tracking for items ranging from computers to POS terminals to receipt printers. We provide complete, up-to-date inventory information, hardware preparation and deployment.

We deliver 24/7 field service technician support with telephone troubleshooting, equipment replacement by overnight shipping, and if needed, on-site technician response. Plus, our rigorous problem analysis, process improvement and ongoing preventative maintenance greatly reduce the failure rate and fine tune improvements.

Contact us today!
Let CACI deliver the proven benefits of large scale logistics support to your organization.

Contact Irv Ramirez, 937-429-8300, iramirez@caci.com