CACI onsite analysts are trained and knowledgeable about your agency's specific business processes and procedures for procurement activities. They provide a full range of operational support services, including functional user support, report development, configuration, technical support, database administration, knowledge transfer, and planning for upcoming releases of the ComprizonSuite application.
As a Help Desk Institute (HDI) member, CACI stays abreast of new technologies and best practices to enhance the overall customer experience. The Information Technology Infrastructure Library (ITIL) best practices provide the framework for CACI's ISO 9001:2008- and ISO 20000-certified Quality and Service Management System (QSMS). The QSMS is the backbone to ComprizonSuite Service Desk operations with proven processes that include a COOP plan, a surge capacity plan, escalation procedures, Quality Assurance, and detailed Service Level reporting.
Our tiered support methodology ensures maximum user proficiency, usability, and availability. We efficiently address customer issues, from software navigation problems to complex in-depth analysis and resolution of application issues.
The ComprizonSuite Service Desk is included in the maintenance fee and supports hours of operation from 8:30 am to 5:30 pm ET Monday through Friday.