Service Access and Delivery
- Access Channels
- Delivery Channels
- Service Requirements
- Service Transport
Service Platform and Infrastructure
- Support Platforms
- Delivery Servers
- Software Engineering
- Database/Storage
- Hardware/Infrastructure
Component Framework
- Security
- Presentation/Interface
- Business Logic
- Data Interchange
- Data Management
Service Interface and Integration
- Integration
- Interoperability
- Interface
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Customer Services
- Customer Relationship
- Management (CRM)
- Customer Preferences
- Customer Initiated Assistance
Process Automation
- Tracking and Workflow
- Routing and Scheduling
Business Management Services
- Management of Process
- Organizational Management
- Investment Management
- Supply Chain Management
Digital Asset Services
- Content Management
- Document Management
- Knowledge Management
- Records Management
Business Analytical Services
- Analysis and Statistics
- Visualization
- Knowledge Discovery
- Business Intelligence
- Reporting
Back Office Services
- Data Management
- Human Resources
- Financial Management
- Asset/Materials Management
- Development and Integration
- Human Capital/Workforce
Management Support Services
- Security Management
- Collaboration
- Search
- Communication
- Systems Management
- Forms Management
Custom Mission Support Systems |
Controls and Oversight
Risk Management and Mitigation
- Contingency Planning
- Continuity of Operations
- (COOP)
- Service Recovery
Regulatory Development
- IT Policy and Guidance Development
Planning and Resource Allocation
- Budget Formulation/Execution
- Capital Planning
- Enterprise Architecture (EA)
- Strategic Planning
- Management Improvement
IT Security |
